Managed Services
Preventative maintenance, including hardware and software upgrades, patches, and license renewals can eliminate a large number of issues before they cause problems. Add around-the-clock monitoring and our staff can immediately respond to issues on your network, ideally before they affect business operations. And with a quick phone call or e-mail we can remotely resolve many small issues without needing to send a technician to your offices and extend your downtime.
- Monitoring 24x7 Proactive Monitoring - Our remote monitoring system alerts our staff when any issue arises from your network. This allows us to become aware of and fix issues even when your office is unstaffed and prevent them from affecting your business.
- Preventative Maintenance – Preventative maintenance, including hardware and software upgrades, patches and defragmentation can eliminate many issues before they affect equipment operation.
- Desktop Support - As issues arise, we work directly with your users to resolve problems and provide guidance on preventing ongoing issues. If we notice recurring problems or if the same problem is affecting a large majority of your staff, we can offer training.
- Help Desk Support – You can access our help desk via phone, through the client portal or via e-mail. It provides you a single point of contact to begin resolving your issue. Our help desk staff can either resolve your issue through remote support or assign a technician to fix your problem on –site.
- Remote Support - We can fix most problems remotely. You can either call our helpline or submit a ticket via our portal and we can log in to your machine from our facility. This will save you valuable time and get you back to work quickly.